Artificial Intelligence in Economic Relations in the Small and Medium-Sized Enterprise Sector

Abstract

This article analyses the impact of artificial intelligence on economic relationships in the small and medium-sized enterprise sector, based on empirical research conducted among companies in the Wielkopolska region. The aim of the study was to assess the extent to which implementing AI tools influences inter-organizational collaboration, process automation, operational efficiency, and the level of trust and satisfaction of business partners. The study utilized a diagnostic survey (CAWI) method and analysed 620 companies using digital solutions, including AI systems. The results indicate that AI has become a significant factor in the transformation of economic relationships – particularly in the areas of process automation, streamlined communication, improved financial performance, and increased innovation. Barriers related to limited system interoperability, a lack of digital skills, and regulatory uncertainty were also identified. The research confirms the existence of a statistically significant relationship between the level of AI use and the quality of economic relationships. The conclusions indicate that the development of AI in the SME sector requires not only technological investments but also educational, organizational, and regulatory activities supporting responsible and effective digital transformation.