Generative AI Unlocking Adaptive Workflow Design

Abstract

This paper introduces a novel application of generative AI models to enterprise workflow automation, emphasizing adaptive process design and continuous improvement. By utilizing transformer-based models like GPT for real-time decision-making, the framework empowers workflows to self-optimize based on operational data and evolving business needs. The proposed system integrates Robotic Process Automation (RPA) with generative AI to dynamically suggest process improvements, reducing design time and human intervention. A case study in the e-commerce sector showcases the system's ability to adapt order fulfillment workflows, achieving a 35% reduction in processing time while enhancing customer satisfaction. This research establishes generative AI as a transformative tool for intelligent and adaptive workflow automation, offering unprecedented flexibility and efficiency in enterprise environments.